Tidio is a customer communication platform built specifically for e-commerce businesses. It combines live chat, AI chatbot automation, email, and Messenger into a single customer service inbox — letting support teams manage all conversations in one place. Lyro, Tidio's AI customer service agent, is the platform's standout feature. Lyro is trained on your store's FAQ, product catalog, and support documentation to answer customer questions conversationally in natural language. It resolves up to 70% of common customer inquiries automatically — shipping questions, return policies, order status, product recommendations — freeing human agents to handle complex issues. Tidio's flow builder allows creating visual chatbot automation sequences for specific scenarios: abandoned cart recovery, lead qualification, post-purchase follow-up, and proactive greetings based on visitor behavior. Pre-built templates cover the most common e-commerce automation needs. The platform integrates natively with Shopify, WooCommerce, BigCommerce, Wix, and WordPress, pulling order data directly so Lyro can answer "Where is my order?" questions with real-time tracking information. Analytics track conversation volumes, resolution rates, agent response times, and customer satisfaction scores. Tidio serves over 300,000 businesses worldwide, from small Shopify stores to mid-market e-commerce operations.