About Tidio
"Customer service that resolves itself"
Tidio is an AI-powered customer service platform that combines live chat, chatbots, and AI agents to help e-commerce businesses automate customer support and increase sales conversions. Its Lyro AI agent resolves up to 70% of customer questions automatically using natural language understanding, while human agents handle complex escalations with full conversation context. Thousands of Shopify, WooCommerce, and Wix merchants use Tidio to provide instant 24/7 customer support, reduce support costs, and proactively engage visitors to recover abandoned carts and boost revenue.
Key Features
- AI chatbot for customer service
- Lyro AI conversation agent
- Live chat with automation
- Email and ticketing integration
- E-commerce support tools
- Analytics dashboard
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