Kustomer AI
VerifiedAI CRM and customer service platform for omnichannel support teams.
About Kustomer AI
"The CRM built for service-first companies"
Kustomer AI is an enterprise customer service CRM platform with deep AI capabilities that unifies customer conversation history across channels and uses AI to automate routine inquiries, assist agents with relevant knowledge, and predict customer needs. Its AI deflects repetitive questions through automated conversations while providing agents with intelligent suggestions, automatic summarization, and next-best-action recommendations. High-volume customer service operations at DTC brands, e-commerce companies, and consumer tech companies use Kustomer AI to scale support quality without proportionally scaling headcount.
Key Features
- AI customer service CRM
- Omnichannel conversation management
- Customer history and context
- AI-powered agent assistance
- Self-service chatbot
- Analytics and reporting
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