Hiver AI
AI email-based customer support tool for Gmail with smart assignment.
About Hiver AI
"Shared inbox that makes your team faster"
Hiver AI is the AI-powered customer service platform built natively on Gmail and Google Workspace that enables teams to manage shared inboxes collaboratively with AI assistance for drafting, summarizing, and routing emails. Its AI agent Harvey handles common customer queries automatically, drafts responses based on historical context, and summarizes lengthy email threads — all within the Gmail interface teams already know. Customer service teams and operations departments at companies that live in Google Workspace use Hiver AI to provide professional, efficient customer support without migrating to a separate helpdesk platform.
Key Features
- AI email management for support teams
- Shared inbox collaboration
- Auto-assignment and routing
- AI suggested replies
- Customer history view
- Analytics and SLA tracking
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