Otter.ai is an AI meeting assistant and transcription service that attends your meetings, records the audio, and produces a live transcript in real time — enabling you to be fully present in the conversation rather than taking notes.
Otter works with Zoom, Google Meet, Microsoft Teams, and in-person conversations via the mobile app. It identifies different speakers and labels each line of the transcript accordingly. After the meeting, Otter's AI generates a structured summary with the key discussion points, decisions made, and action items extracted.
OtterPilot, the automated meeting bot, joins scheduled meetings on your behalf, takes notes, and shares the summary with all participants after the call ends — entirely without manual setup for each meeting.
The Otter AI Chat feature lets you ask questions about any past conversation: "What did we decide about the product launch?" or "What are all the action items assigned to Sarah?" — pulling answers from the full transcript context.
Otter integrates with Salesforce and HubSpot to auto-populate CRM records from sales calls. It connects with Slack to share summaries in team channels automatically after every meeting.
With a strong free tier (30 meeting transcriptions/month), Otter is widely used by students, journalists, business professionals, and remote teams as a foundational meeting documentation tool.
Key Features
Live real-time transcription for Zoom, Google Meet, and Teams
Speaker identification and labeled transcript lines
AI meeting summary with key points, decisions, and action items
OtterPilot: automated bot that joins and notes meetings for you
Otter AI Chat: ask questions about any past meeting
Salesforce and HubSpot CRM auto-sync from sales call notes
Slack integration for automatic post-meeting summary sharing
Mobile app for recording in-person conversations
Use Cases
Recording and transcribing all meetings automatically
Generating meeting summaries and action item lists without effort
Searching past conversations for specific decisions or discussions
Auto-populating CRM notes from sales calls
Interviewing subjects with auto-transcription for journalism
Transcribing lectures and class recordings for students