Tidio
Tidio combines AI-powered chatbots with live chat to automate customer service for e-commerce stores. Its Lyro AI agent resolves up to 70% of customer questions automatically, 24/7, without human agents.
Tidio is a customer communication platform built specifically for e-commerce businesses. It combines live chat, AI chatbot automation, email, and Messenger into a single customer service inbox — letting support teams manage all conversations in one place. Lyro, Tidio's AI customer service agent, is the platform's standout feature. Lyro is trained on your store's FAQ, product catalog, and support documentation to answer customer questions conversationally in natural language. It resolves up to 70% of common customer inquiries automatically — shipping questions, return policies, order status, product recommendations — freeing human agents to handle complex issues. Tidio's flow builder allows creating visual chatbot automation sequences for specific scenarios: abandoned cart recovery, lead qualification, post-purchase follow-up, and proactive greetings based on visitor behavior. Pre-built templates cover the most common e-commerce automation needs. The platform integrates natively with Shopify, WooCommerce, BigCommerce, Wix, and WordPress, pulling order data directly so Lyro can answer "Where is my order?" questions with real-time tracking information. Analytics track conversation volumes, resolution rates, agent response times, and customer satisfaction scores. Tidio serves over 300,000 businesses worldwide, from small Shopify stores to mid-market e-commerce operations.
Tidio is an AI-powered Chatbot Builder tool listed on Nextool.ai, a directory of 10,000+ AI tools. Tidio offers a free plan with paid tiers for advanced features. Browse the Chatbot Builder category on Nextool.ai to compare similar tools, read reviews, and find the best fit for your workflow.
Tidio Pricing
Tidio offers a free plan with paid tiers for advanced features.
Tidio Features
- Lyro AI: resolves up to 70% of customer questions automatically
- Unified inbox: live chat, AI, email, and Messenger in one place
- Visual flow builder for chatbot automation sequences
- Pre-built e-commerce automation templates
- Native Shopify, WooCommerce, BigCommerce integration
- Real-time order status answers from store data
- Abandoned cart recovery automation
- Proactive chat triggers based on visitor behavior
What Can You Use Tidio For?
- Automating 70%+ of e-commerce customer service questions
- Handling "Where is my order?" and shipping inquiries automatically
- Recovering abandoned carts with proactive chat outreach
- Qualifying and capturing leads from website visitors
- Providing 24/7 customer support without hiring more agents
- Managing live chat, email, and social messaging in one place
Frequently Asked Questions
What is Tidio?
Tidio combines AI-powered chatbots with live chat to automate customer service for e-commerce stores. Its Lyro AI agent resolves up to 70% of customer questions automatically, 24/7, without human agents.
Is Tidio free?
Tidio offers a free plan with paid tiers for advanced features.
What can I use Tidio for?
Tidio is an AI-powered tool in the Chatbot Builder category. Tidio combines AI-powered chatbots with live chat to automate customer service for e-commerce stores. Its Lyro AI agent resolves up to 70% of customer questions automatically, 24/7, without human agents.
What are the best Tidio alternatives?
You can find the best Tidio alternatives on our Tidio alternatives page. Nextool.ai lists hundreds of Chatbot Builder tools so you can compare features and pricing side by side.
How do I get started with Tidio?
To try Tidio, visit the Tidio website. Tidio offers a free plan with paid tiers for advanced features. You can also explore alternative Chatbot Builder tools on Nextool.ai to compare options before committing.
Best Chatbot Builder Alternatives to Tidio
- Intercom Fin AI — Fin is Intercom's AI customer service agent built on GPT-4. It instantly resolves customer support questions by reading your help center content, support articles, and documentation — with human-quality answers.
- Almo Chat
- Sierra
- Botpress — Open-source AI chatbot platform for building autonomous agents.
- Voiceflow — Design and deploy conversational AI agents
- Servibot
- Bogar — Bogar is an AI chatbot platform designed for e-commerce stores, helping merchants automate customer support, product recommendations and order tracking.
- Chaindesk AI — No-code AI chatbot builder trained on your own data sources.
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