# Tidio

> Tidio combines AI-powered chatbots with live chat to automate customer service for e-commerce stores. Its Lyro AI agent resolves up to 70% of customer questions automatically, 24/7, without human agents.

Tidio is a customer communication platform built specifically for e-commerce businesses. It combines live chat, AI chatbot automation, email, and Messenger into a single customer service inbox — letting support teams manage all conversations in one place. Lyro, Tidio's AI customer service agent, is the platform's standout feature. Lyro is trained on your store's FAQ, product catalog, and support documentation to answer customer questions conversationally in natural language. It resolves up to 70% of common customer inquiries automatically — shipping questions, return policies, order status, product recommendations — freeing human agents to handle complex issues. Tidio's flow builder allows creating visual chatbot automation sequences for specific scenarios: abandoned cart recovery, lead qualification, post-purchase follow-up, and proactive greetings based on visitor behavior. Pre-built templates cover the most common e-commerce automation needs. The platform integrates natively with Shopify, WooCommerce, BigCommerce, Wix, and WordPress, pulling order data directly so Lyro can answer "Where is my order?" questions with real-time tracking information. Analytics track conversation volumes, resolution rates, agent response times, and customer satisfaction scores. Tidio serves over 300,000 businesses worldwide, from small Shopify stores to mid-market e-commerce operations.

## Quick facts

- Categories: Chatbots, Customer Support, E-Commerce, Free, Chatbot Builder, Customer Service
- Pricing: Freemium (free plan + paid tiers)
- Free plan: Yes
- Official site: https://www.tidio.com
- Last checked: 2026-10-22

## Key features

- Lyro AI: resolves up to 70% of customer questions automatically
- Unified inbox: live chat, AI, email, and Messenger in one place
- Visual flow builder for chatbot automation sequences
- Pre-built e-commerce automation templates
- Native Shopify, WooCommerce, BigCommerce integration
- Real-time order status answers from store data
- Abandoned cart recovery automation
- Proactive chat triggers based on visitor behavior
- Agent performance and conversation analytics
- Serves 300,000+ businesses worldwide

## Use cases

- Automating 70%+ of e-commerce customer service questions
- Handling "Where is my order?" and shipping inquiries automatically
- Recovering abandoned carts with proactive chat outreach
- Qualifying and capturing leads from website visitors
- Providing 24/7 customer support without hiring more agents
- Managing live chat, email, and social messaging in one place
- Setting up post-purchase follow-up automations
- Reducing support ticket volume for growing e-commerce stores

## Links

- Nextool.ai page: https://nextool.ai/tools/tidio-ai/
- Alternatives: https://nextool.ai/alternatives/tidio-ai/

Source: Nextool.ai (https://nextool.ai/tools/tidio-ai/). Pricing and features change; confirm on the provider's site before relying on them.