Intercom is the AI-first customer service platform that combines an AI agent (Fin), AI Copilot for human agents, and a modern messaging inbox to deliver instant, accurate customer support at any scale. Fin AI Agent resolves over 50% of support conversations autonomously using your knowledge base, while human agents handle complex cases with AI assistance that surfaces relevant answers and drafts responses. Thousands of companies from startups to enterprises including Atlassian, Anthropic, and New Relic use Intercom to dramatically reduce support costs while simultaneously improving customer satisfaction scores.