# Gainsight

> AI customer success and churn prevention platform

Gainsight is the leading customer success platform that uses AI to help SaaS companies predict churn, identify expansion opportunities, and systematically grow net revenue retention. Its AI layer analyzes product usage data, support tickets, and customer health signals to trigger automated playbooks and surface the right actions for customer success managers. Companies like Workday, Adobe, and Salesforce use Gainsight to transform customer success from a reactive support function into a proactive revenue driver.

## Quick facts

- Categories: Business, Customer Service
- Pricing: Paid
- Free plan: No
- Official site: https://gainsight.com
- Last checked: 2026-10-23

## Key features

- AI health scoring
- Churn prediction
- Renewal playbook automation
- Journey orchestration
- Product analytics
- NPS automation

## Use cases

- Proactive churn prevention
- Scaling CS teams
- Health monitoring automation
- Driving product adoption

## Links

- Nextool.ai page: https://nextool.ai/tools/gainsight-platform/
- Alternatives: https://nextool.ai/alternatives/gainsight-platform/

Source: Nextool.ai (https://nextool.ai/tools/gainsight-platform/). Pricing and features change; confirm on the provider's site before relying on them.