# Crisp

> AI customer support with shared team inbox

Crisp is a customer messaging platform that combines live chat, AI chatbot, shared inbox, CRM, and knowledge base in one system for small to mid-sized businesses. Its CrispyBird AI chatbot handles common customer questions automatically using your knowledge base, while human agents manage complex conversations with full customer history context. E-commerce businesses, SaaS startups, and service companies use Crisp to provide responsive customer support across chat, email, and social channels without building and maintaining multiple separate tools.

## Quick facts

- Categories: Chatbots, Customer Support
- Pricing: Freemium (free plan + paid tiers)
- Free plan: Yes
- Official site: https://crisp.chat
- Last checked: 2026-11-04

## Key features

- Live chat with AI assistance
- AI chatbot and automation
- Customer support platform
- Help center knowledge base
- Analytics and reporting
- Email and messaging integration

## Use cases

- Managing customer support conversations
- Adding AI chatbot to website
- Building help center for users
- Tracking support metrics

## Links

- Nextool.ai page: https://nextool.ai/tools/crisp-chat/
- Alternatives: https://nextool.ai/alternatives/crisp-chat/

Source: Nextool.ai (https://nextool.ai/tools/crisp-chat/). Pricing and features change; confirm on the provider's site before relying on them.